AI Lets Everyone Ship Code - But Who Holds the Pager?
AI Lets Everyone Ship Code - But Who Holds the Pager?
Modern AI generates surprisingly decent code. That is not the problem.
The problem is what happens after the code ships. Non-engineer gets their win. Demo looks great. Everyone is excited. First incident hits and nobody is holding the pager. Nobody knows the blast radius.
Shadow IT, But It Ships 10x Faster
AI coding tools have basically reinvented shadow IT. Before, non-engineers would build spreadsheet macros and Access databases that slowly became load-bearing infrastructure. Now they build actual applications with actual dependencies that deploy to actual production environments. On the engineering side, tools like Claude Code are remarkably productive when paired with proper architecture - but the ownership question remains.
The difference is speed. A shadow IT spreadsheet took months to become critical. An AI-generated microservice can be in production by Friday.
The Ownership Gap
The code itself is almost never the problem. AI-generated code is fine for most use cases. The gap is in everything around the code:
- Who debugs it at 3am? The person who generated the code might not know how to read a stack trace.
- Who reviews the dependencies? AI tools pull in libraries without evaluating their security or maintenance status.
- Who understands the blast radius? When this service goes down, what else breaks?
- Who updates it when the API it depends on changes? The original author might have moved on to another project.
What This Means for Desktop Automation
This is one reason we believe in the desktop agent approach over the "generate code" approach. When an AI agent fills in a form or sends an email, there is no code to maintain. No deployment. No pager. The agent uses existing applications through their normal interfaces, handling exactly the kind of cross-app workflows that would otherwise require custom code.
If the workflow breaks, you adjust the agent's instructions. You do not debug a production service. For a sense of what this looks like in practice, our beginner's guide to AI agents shows how non-technical users can automate tasks without writing a single line of code.
Fazm takes the "use apps, do not build apps" approach to automation. Open source on GitHub. Based on discussions in r/devops.